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Privacy Policy

How HelixSense Technologies handles your information in the HSense-FM app, on our website and in the TENX app.

App Policy

HelixSense Technologies (“HelixSense”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how our web and mobile application, HSense-FM (also available on Android and iOS), collects, uses, discloses, and protects your information—especially in the context of geofencing, location tracking, and facilities management functions.

By using the HSense-FM app, you agree to the terms described in this Privacy Policy.

1. Information We Collect

a. Location Data

We collect your device’s location data, both in the foreground and background, to provide geofence-based features. This includes GPS coordinates, Wi-Fi signals, and mobile network information to validate your presence in designated areas (e.g., check-in at a site).

b. Device Information

We may collect limited device-specific information such as:

  • Device ID
  • Operating system version
  • Device model

This information is used to improve app performance and troubleshoot issues.

c. Usage Logs

The app may capture usage logs and UI interactions to help improve user experience and maintain system integrity.

2. How We Use Your Information

Your information is used strictly for the following purposes:

  • To validate your presence in specific geofenced zones.
  • To enable automated actions or notifications based on your location.
  • To support work order logging, audit trails, or technician tracking.
  • To improve and optimize the app’s performance and reliability.
  • To assist your employer (the data controller) in managing operations and compliance.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. Data is only shared in the following situations:

  • With your organization (employer or facility manager) as part of service delivery.
  • With authorized third-party service providers (e.g., cloud hosting, analytics, or notification services), solely for operational support and under strict confidentiality.
  • When legally required to comply with regulatory or judicial processes.

4. Data Security

HSense-FM is hosted on secure infrastructure and is SOC 2 compliant. We maintain the highest security standards to protect your data, including:

  • AES-256 encryption at rest
  • TLS encryption during transmission
  • Role-based access control (RBAC)
  • VPC-secured databases
  • Audit logging and activity monitoring
  • Regular security testing and incident response protocols

Only authorized personnel have access to your data, and all access is logged and periodically reviewed.

5. Your Rights and Choices

You can:

  • Disable location access via your device settings (Note: This may impair geofence-based features).
  • Request access, correction, or deletion of your personal data through your organization.
  • Contact us for privacy concerns at support@helixsense.com

6. Children’s Privacy

HSense-FM is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has submitted data through our app, please contact us and we will take appropriate action.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the operational and legal purposes outlined above. Upon termination of service or account deactivation by your organization, data will be securely archived or deleted after a retention period, unless required for legal or contractual reasons.

8. International Data Transfers

Your data may be stored in secure data centers within your organization’s preferred jurisdiction. We do not transfer data internationally unless contractually agreed upon and with appropriate data protection safeguards.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulations. Any significant changes will be notified through the app or via email. Please review the policy periodically.

10. Contact Us

For any privacy-related concerns, please contact:

Email: support@helixsense.com
Organization: HelixSense Technologies
App: HSense-FM (Android & iOS & Web Application)

Our Website – Privacy Policy

This Privacy Policy outlines how information is collected, used, and protected on our website https://helixsense.com.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to aid in spam detection. An anonymized string created from your email address may be provided to the Gravatar service to check for its usage. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Similar to comments, when visitors interact with media on our site, we collect relevant data, including IP addresses and browser user agent strings, to enhance site security and functionality.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year. Additionally, when you log in, cookies are set to save your login information and screen display choices, with different durations depending on your selections. See also our Cookie Policy.

Embedded content

Articles on our site may contain embedded content from other websites, which operate under their respective privacy policies. Embedded content may collect data, use cookies, and track interactions, similar to if the visitor visited those sites directly.

Data Sharing

Your IP address may be included in reset emails if you request a password reset. Otherwise, we do not share your data with third parties unless required for administrative, legal, or security purposes.

Data Retention

Comments and associated metadata are retained indefinitely to facilitate automatic approval of follow-up comments. Registered users can manage their personal information, with website administrators having access to edit and view this information.

Your Rights

If you have an account or have left comments on our site, you can request an exported file of your personal data or request deletion of your data. However, certain data may be retained for administrative, legal, or security purposes.

Automated Spam Detection

Visitor comments may undergo automated spam detection to maintain the integrity of our platform.

Privacy Policy for TENX

TENX (“TENX”, “the App”, “we”, “us”, or “our”) is a facility management and tenant experience application by HelixSense. This Privacy Policy describes how we collect, use, and protect your information when you use the TENX mobile and web application.

By using TENX, you agree to the practices described in this policy. If you do not agree, please do not use the App.

1. Information We Collect

1.1 Information You Provide

  • Account and profile: Name, email address, phone number, and (where applicable) villa or unit assignment, lease-related information, and role within your organization or community.
  • Maintenance and requests: Descriptions, photos, and other details you submit when creating maintenance requests or complaints.
  • Support and correspondence: Any information you send when contacting us for help or feedback.

1.2 Information Collected Automatically

  • Device and app usage: Device type, operating system, app version, and general usage of the App (e.g., to improve performance and fix issues).
  • Push notification token: A token used to send you push notifications (e.g., about maintenance updates and announcements). This is processed by Google Firebase Cloud Messaging when you enable notifications.

1.3 Information From Device Permissions

The App may request access to:

  • Camera and photo library: To take or select photos when reporting maintenance issues.
  • Microphone (where applicable): If you use voice-related features in the App.
  • Storage (where applicable): To save or attach images and documents related to your use of the App.

We do not access camera, photos, microphone, or storage beyond what is needed for these features.

2. How We Use Your Information

  • Create and manage your account and profile.
  • Provide facility management and tenant experience features (e.g. maintenance requests, announcements, dashboards).
  • Send push notifications about updates and announcements (if enabled).
  • Respond to support requests and feedback.
  • Improve the App, fix errors, and analyze usage in aggregate.
  • Comply with legal obligations and protect rights and safety.

We do not use your data for advertising or to build advertising profiles.

3. Third-Party Services and Data Sharing

3.1 Google Firebase

We use Google Firebase (including Firebase Cloud Messaging) to deliver push notifications. Google may collect device identifiers in accordance with Google’s Privacy Policy.

3.2 Cloud and Backend Services

Your data is stored and processed on secure backend and cloud infrastructure to operate the App.

3.3 When We Share Your Information

  • With service providers under strict confidentiality.
  • If required by law or legal process.
  • In connection with a merger, sale, or restructuring, with safeguards.

We do not sell your personal information.

4. Data Storage and Security

  • Secure storage using platform-recommended mechanisms.
  • Encrypted transmission (HTTPS).
  • Restricted access based on operational need.

5. Data Retention

We retain data as long as needed to provide the App, meet legal obligations, and resolve disputes. You may request deletion of your account.

6. Your Rights and Choices

  • Access, correct, or delete your personal data.
  • Restrict or object to certain processing.
  • Data portability where applicable.

7. Children’s Privacy

TENX is not intended for children under 13. We do not knowingly collect data from children.

8. International Transfers

Your data may be processed in other countries with appropriate legal safeguards.

9. Changes to This Privacy Policy

We may update this policy from time to time. Continued use means acceptance of the updated policy.

10. Contact Us

Email: support@helixsense.com
Organization: HelixSense Technologies
App: TENX (Android & iOS & Web Application)