AI That Understands Your Operations
Embedded intelligence that works with your assets, service requests, maintenance activities and facility data.
New The next generation of HelixSense
AI-Enabled Facility Operations.From Daily Tasks to Boardroom Visibility.
HelixSense brings maintenance, assets, spaces, IoT data and ESG reporting into one platform. AI is built into everyday workflows, so your teams can act earlier.
Mobile apps for technicians and occupants · English & Arabic · 30+ configurable modules
Spot issues earlierAlerts and AI-assisted insights before problems escalate.
Clear ownership of every taskWho is doing what, by when, with a full work history.
Reports without the spreadsheetsManagement and ESG reporting from data captured at the source.
One view of your portfolioEvery building and site, from daily tasks to the boardroom.
800+buildings live
120M+sq ft managed
600Kassets under management
80+enterprise clients
10countries
Trusted by 80+ enterprise clients across 10 countries
ISO 27001SOC 2 Type IIVAPT testedSingle sign-onEnglish & Arabic30+ configurable modules
Why connected operations
Facility Data Shouldn't Live in Five Places
Work orders sit in one tool, meter readings in another, budgets in spreadsheets and ESG data in annual reports. HelixSense brings them into one connected view.
Without a connected platformWith HelixSense
Separate tools for work orders, meters, budgets and ESGOne platform for facility workflows, assets, IoT data and ESG reporting
Reports compiled by hand from spreadsheetsDashboards and management reports built from data captured at the source
Issues noticed after tenants complainAI-assisted request classification, alerts and prioritisation
Technicians working from paper, calls and messagesMobile apps with assigned work, checklists, parts and photos
Leadership waiting weeks for a portfolio viewVisibility from daily tasks to boardroom reporting
Platform
One Platform. Four Connected Areas of Operations.
CAFM is our core solution, with ESGOne for ESG and reporting. Together with Tenancy & Occupancy and IoT & Integrations, they share one data model, so work, assets, spaces and resources stay connected.
CAFM · Asset Management & Facility Operations
Manage Assets. Keep Operations Running.
Bring asset information, preventive maintenance, inspections, service requests, breakdowns and inventory into structured digital workflows. See what work is planned, what needs attention, who is responsible and what has been completed.
- Asset registry
- 52-week PPM
- Breakdown tracker
- Digital logbooks & checklists
- Helpdesk
- Inventory & consumables
- Commodity transactions
- Work permits
- EHS incident management
- Workforce attendance (biometric)
- SLA & KPI tracking
- Compliance & audit tracking
- Maintenance reporting
- Value
- Better asset visibility, disciplined maintenance planning, clear task ownership, traceable inspections and work history, and smoother coordination across technicians, vendors and sites.
HelixSense AI in CAFM
- Embedded AIHelps prioritise work orders, inspections and PPMs using asset criticality, SLA status and work history.
- AI AssistantsFind asset history, generate maintenance reports and schedule routine activities by asking in natural language.
- Asset PerformanceMonitors asset health, identifies recurring failures and abnormal performance, and supports proactive maintenance planning.
- AI AnalyticsTurns SLA, workload, breakdown and cost data into trends and performance indicators.
- Intelligent AutomationClassifies faults, recommends actions and triggers notifications and workflow steps.
ESGOne · ESG & Reporting
Measure Performance. Improve Sustainability. Report with Confidence.
ESGOne brings supported resource data and performance indicators into dashboards and reports, so facility and sustainability teams can review trends, investigate exceptions and prepare information for management and Environmental, Social and Governance (ESG) discussions.
- Energy management & monitoring
- Water management & monitoring
- Waste data (automated weigh scales)
- Consumption tracker
- Smart washroom monitoring
- Indoor air quality (IAQ)
- ESG dashboards & reports
- CXO dashboard
- Value
- Clearer visibility into resource indicators, better-organised information for reviews and a stronger link between facility operations and sustainability discussions.
HelixSense AI in ESGOne
- AI AnalyticsDetects exceptions and unusual consumption across energy, water, waste and indoor air quality data.
- Embedded AILinks resource exceptions to the related assets and work orders, so sustainability and maintenance are reviewed together.
- AI AssistantsAsk how a site is performing and generate management or ESG summaries that explain what changed.
- Intelligent AutomationNotifies owners when indicators cross configured thresholds and creates follow-up tasks.
Tenancy & Occupancy
Understand How Your Spaces Are Used
Bring tenancy and occupancy information into organised workflows. Property and facility teams get clearer visibility, coordinate activity and make better-informed decisions about the spaces they manage.
- Occupancy management
- Tenant movements: add, allocate, move in, transfer, move out
- Agreements & documents
- Digital helpdesk
- Visitor management
- Gatepass management
- Pantry management
- Surveys & feedback
- Value
- Clearer information, more consistent processes and improved visibility for property and facility teams.
HelixSense AI in Tenancy & Occupancy
- Embedded AIClassifies service requests by category, priority and responsible team as they come in.
- AI AssistantsAsk about occupancy, tenant movements, agreements or open requests in plain language and get answers or reports.
- AI AnalyticsHighlights occupancy trends, under-used spaces and recurring tenant issues.
- Intelligent AutomationRoutes requests, sends notifications and suggests next steps for move-ins and move-outs.
IoT & Integrations
Connect Your Buildings. See What's Happening. Act on the Right Information.
Connect supported sensors, meters, building systems and data sources. Relevant information appears in dashboards and configured alerts, helping teams notice issues and coordinate a response.
- Energy meters (Automated Meter Reading)
- Water meters
- Building Management Systems (BACnet)
- IAQ sensors: CO₂, VOCs, humidity, particulates
- Critical room temperature monitoring
- Smart washroom sensors
- Occupancy sensors
- Waste weigh scales
- Value
- Better visibility into connected building data, fewer information silos where integrations are implemented, and faster awareness of exceptions.
HelixSense AI in IoT & Integrations
- Asset PerformanceUses meter, BMS and sensor data to spot anomalies in asset and room conditions early.
- AI AnalyticsCombines connected data with maintenance and occupancy data to reveal patterns across buildings and sites.
- Intelligent AutomationTurns configured alerts into work orders and notifications.
- AI AssistantsMakes connected data available to approved enterprise AI assistants through MCP-enabled connectivity.
How it works
Connect. Monitor. Compute. Control.
Connect
Bring supported facility records, sensors, meters and data sources together.
Monitor
Review asset, maintenance, occupancy, resource and environmental information through dashboards and alerts.
Compute
HelixSense AI analyses indicators, trends, exceptions and asset performance across your data.
Control
Coordinate follow-up through maintenance tasks, service workflows, alerts and operational actions.
HelixSense AI
Intelligence Built Into Every Operation
HelixSense brings AI directly into facility and property management workflows, helping teams move from reactive operations to proactive, data-driven decisions.
From intelligent service request classification and conversational assistance to asset performance insights and automated reporting, HelixSense AI helps teams work smarter without changing how they work.
AI That Assists Your Teams
Conversational assistants that help users retrieve information, generate reports and complete routine tasks.
AI That Helps You Act Earlier
Operational analytics and asset intelligence that help identify issues before they become costly disruptions.
AI capabilities across the platform
Platform-Embedded AI
Intelligence integrated into existing HelixSense modules, including service requests, work orders, inspections and maintenance, to simplify workflows and support faster operational decisions.
AI Assistants
Interact with facility data in natural language to find answers, generate reports, classify requests and support scheduled activities. MCP-enabled connectivity lets approved enterprise AI assistants work with HelixSense too.
AI-Powered Analytics
Transform maintenance, service, occupancy and financial data into meaningful insights, trends, exceptions and performance indicators.
Asset Performance Monitoring
Use operational and IoT data to monitor asset health, identify recurring failures and abnormal performance, and support proactive maintenance planning.
Intelligent Automation
Reduce repetitive tasks through AI-assisted classification, recommendations, notifications and workflow actions, with appropriate approvals.
Where HelixSense AI works across the platform
| Capability | CAFM | ESGOne | Tenancy & Occupancy | IoT & Integrations |
|---|---|---|---|---|
| Platform-Embedded AI | ● | ● | ● | – |
| AI Assistants | ● | ● | ● | ● |
| AI-Powered Analytics | ● | ● | ● | ● |
| Asset Performance Monitoring | ● | – | – | ● |
| Intelligent Automation | ● | ● | ● | ● |
AI features vary by module and deployment. We'll confirm exactly what's available for your sites during your demo.
Who it's for
From the Field to the Boardroom
Clear tasks on mobile
Assigned work, checklists, parts, photos and sign-off in one app.
Every site in one view
Planned and reactive work, SLAs, inspections and team workload.
Spaces and tenants, organised
Occupancy, tenant movements, agreements and documents.
Reporting you can present
Portfolio indicators, cost against budget and ESG trends.
Industries
Built for the Way Your Sector Runs Buildings
Commercial Real Estate & Real Estate Investment Trusts (REITs)
- Challenge
- Many tenants, sites and service providers to coordinate.
- Platform areas
- Tenancy & Occupancy, CAFM, ESGOne
- Example
- Track occupancy and tenant requests while reporting resource use by building.
Healthcare Facilities
- Challenge
- Critical systems and sensitive areas that need close attention.
- Platform areas
- CAFM, IoT & Integrations
- Example
- Planned maintenance for critical assets with temperature alerts for sensitive rooms.
Educational Institutions
- Challenge
- Large campuses with varied buildings and seasonal use.
- Platform areas
- CAFM, ESGOne, IoT & Integrations
- Example
- Campus-wide helpdesk and indoor air quality monitoring in teaching spaces.
Industrial & Manufacturing
- Challenge
- Equipment uptime, safety procedures and site permits.
- Platform areas
- CAFM, IoT & Integrations
- Example
- Work permits, EHS incident reporting and inspection logbooks across plants.
What's the difference between CAFM and ESGOne?
CAFM covers assets and facility operations: PPM, breakdowns, inspections, helpdesk, inventory, permits and EHS. ESGOne covers energy, water, waste, indoor air quality and ESG dashboards and reports. They share one data model, so maintenance work and resource performance can be reviewed together.
Do we need all four areas of the platform?
No. HelixSense has 30+ configurable modules. Most clients start with the areas that matter most to them and add more as their needs grow.
Which systems and devices can HelixSense connect to?
Supported integrations include energy meters with Automated Meter Reading, water meters, Building Management Systems over BACnet, indoor air quality sensors, smart washroom sensors, occupancy sensors and waste weigh scales, plus enterprise applications through APIs. We confirm the exact devices and protocols for each deployment.
What does AI actually do in HelixSense?
HelixSense AI works in five ways: embedded AI inside service requests, work orders, inspections and maintenance; AI assistants you can ask in natural language for answers and reports; analytics that surface trends and exceptions; asset performance monitoring that identifies recurring failures and abnormal behaviour; and intelligent automation of routine workflow steps. Available features vary by module and deployment, and we confirm what applies to your sites during the demo.
Is there a mobile app?
Yes. Technicians get a mobile app for assigned work, checklists, parts and photos, and occupants get an app for service requests, bookings, visitors and more.
Does HelixSense support Arabic?
Yes. The platform supports English and Arabic.
How is our data protected?
HelixSense holds ISO 27001 and SOC 2 Type II, undergoes VAPT testing and supports single sign-on. See our Security page; we can share security documentation as part of your evaluation.
How is pricing structured?
Pricing depends on the modules, sites and users in scope. After a short discussion about your portfolio, we'll prepare a proposal that fits your needs.
Knowledge base
Practical Guides for Facility Teams
Practical guidance on maintenance, energy, ESG data and working with AI. Request any guide and our team will email it to you.
A Facility Manager's Guide to Working with AI
Where AI helps in day-to-day operations and how to get started.
Integrating a BMS for ESG Data Tracking
How building system data feeds energy and ESG reporting.
Preventive Maintenance of AHUs for a Lower Carbon Footprint
Planned maintenance practices that reduce energy use.
Using IoT Sensors for Energy Optimisation
Which sensors to deploy and what the data can show.
Occupancy-Based Lighting and HVAC Control
Matching lighting and cooling to how spaces are used.
Corporate Real Estate and Facility Management: Roles and Responsibilities
How Corporate Real Estate (CRE) and FM teams divide and share work.
Make Your Facilities Easier to Manage, Monitor and Improve.
Every portfolio has different operational and sustainability priorities. Talk to us about your sites, existing systems, data sources and reporting needs, and we'll show how connected workflows and AI-assisted insights can help your teams act with greater confidence.
Contact
Contact Our Team
Get a demo tailored to your portfolio. Tell us about your buildings, current systems and priorities, and our team will review your enquiry and get back to you as soon as possible.
- A walkthrough of the areas that matter to you
- Your integrations and data sources reviewed
- AI features confirmed for your sites
Get in Touch
USA222 W. Las Colinas Blvd., Suite 755 East, Irving, TX 75039+1 817 993 6324
United Kingdom8 Upminster Trading Park, Warley Street, London RM14 3PJ+44 7467 850068
United Arab Emirates708 City Avenue Building, opposite City Centre Deira, Port Saeed, Deira, Dubai+971 52 191 0079
IndiaH-54, First Floor, Workplaces by Innova, Sector 63, Noida 2013011800 123 8650Toll-free within India
Email: sales@helixsense.com